1. Rescheduling Your Session
You may request to reschedule your consultation at least 1 hour prior to your scheduled appointment time directly from your Client Dashboard. Rescheduled slots are subject to astrologer confirmation.
2. Appointment Cancellation by Client
If you wish to cancel an appointment request before it is confirmed, you may do so at any time through your dashboard at no charge. For confirmed appointments, cancellations made at least 2 hours prior to the session are eligible for a full refund or session credit.
3. Cancellation by Astrologer or Platform
In the rare event that an astrologer is unable to attend your confirmed session due to an emergency or scheduling conflict, you will be offered the option to either reschedule at your preferred time or receive a 100% full refund immediately.
4. Completed Consultations
Once a consultation session has taken place (via Phone Call or Google Meet), the service is deemed fully delivered. Because Vedic astrology readings are personalized time-based professional services, completed consultations are non-refundable.
5. Digital Kundli Charts & Reports
Kundli chart calculations, divisional charts (D1, D9, KP), and panchang details generated online are delivered immediately in your dashboard. Because digital goods are accessible instantly, generated charts cannot be returned or refunded once accessed.
6. Refund Processing Timeline
Approved refunds are credited back to the original method of payment (bank account, UPI, credit/debit card) within 5 to 7 business days, depending on your issuing bank.
7. Contact for Refund Inquiries
To check the status of a refund or raise a billing inquiry, please email us at bookings@tarapulse.com with your booking reference ID.
Last updated: October 2026